Join our client-focused team in St. Louis and be the voice of Top Tier Events! If you have a passion for providing exceptional support and building strong client relationships, we want to hear from you.

Responsibilities:

• Serve as the primary point of contact for client inquiries via phone, email, and in person.
• Provide exceptional customer service and ensure client satisfaction.
• Respond promptly and professionally to client questions, concerns, and requests.
• Troubleshoot issues and work to find effective solutions.
• Maintain accurate records of client interactions and resolutions.
• Collaborate with event operations and sales teams to address client needs.
• Proactively communicate event updates and information to clients.
• Gather client feedback and identify areas for service improvement.
• Assist with client onboarding and post-event follow-up.
• Escalate complex issues to the appropriate team members.

Requirements:

• High school diploma or equivalent
• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Empathetic and customer-focused attitude.
• Ability to remain calm and professional in challenging situations.
• Excellent organizational and time-management skills.
• Proficient in basic computer applications.

How to Apply:

Use the link below to apply for this role.